There are 3 billing phases. The initial, non-refundable deposit, is 20%, followed by 50% due on the day of your wedding date, and a final 30% when all the items are ready for collection.

Unfortunately the initial deposit is not refundable should you wish to cancel the booking.

A change of date is required to inform us within 2-3 months in advance, there will be a charge of 5% of overall package price if you inform us at a later date. However, if it is pertaining to both or only one of the couple is down with COVID-19 which is required to postpone the date the fee will be exempted.

We will only assign 1 photographer and 2 videographers to your wedding. However, if you are required to have an additional photographer at the scene there will be an additional charge of $500. 

Generally no. We move together as a team. Unless the situation required us to separate for a brief moment that is up for a discussion no problem.

We can guarentee to whoever took both photos and video it will be ready within a 3 months time frame, provided there is no extended time for you to pick out your images for your photobook and canvases. Do expect some delays especially during busy periods. We might deliver them earlier than expected. If only photos are chosen there will be between 2-3 months, there will be ample time for you to choose your photos. We took a bit of time because we promised you good quality edited photos and printed deliverables.

Generally yes. However it depends on the packages you decide to take. We are here to help you recommend the best package so all the important parts are covered including the outdoor photoshoot.

Upgrading the prints from medium to large photo-book for example is always welcome with an additional charge. You are also welcome to add on other prints however, you are not allowed to downgrade or remove the prints from the packages.